WHAT WE’RE ABOUT
Virtual IT offers a broad range of managed IT services. You can start by outsourcing what makes the most sense for your organization and then grow with us as your needs grow. For many organizations, we host and manage their entire IT infrastructure for one monthly fee.
According to Forrester Research, your top three business concerns are the need to improve product and service capabilities (81%); increasing expectations from customers (69%); and increasing pressure from competition (69%).
Top technology priorities for SMBs, according to that same study, were increasing the use of business intelligence (59%) along with significantly upgrading your disaster recovery and business continuity capabilities (59%).
SERVICE LEVEL OBJECTIVES
OVER 96% LIVE ANSWER
OVER 98% FIRST CALL RESOLUTION
LESS THAN 12 MIN MEAN TIME CALL RESOLUTION
UNDER 2 HR INITIAL EMAIL RESPONSE
UPTIME ON ONLINE SYSTEMS
- 99.9% 99.9% 99.9%